Delivery and Returns

The BUYER has the right to withdraw from the contract within 7 (seven) days from the date of delivery of the product/service to themselves or to the person/organization at the address indicated. To exercise the right of withdrawal, the BUYER must notify the SELLER by e-mail or within the 7-day period. www.kaylagurme.com Notification must be made via the contact form at [address], and the product must be unused and in a condition suitable for resale by the SELLER, in accordance with the provisions of Article 6 of this agreement. If this right is exercised,

a. A copy of the shipping delivery receipt confirming that the product delivered to the third party or the BUYER has been sent back to the SELLER, along with the original invoice. (If the invoice for the product to be returned is issued to a company, it must be sent together with the return invoice issued by the company. Returns of orders invoiced to companies cannot be completed unless a RETURN INVOICE is issued.)
b. Products to be returned within 7 (seven) days must be delivered complete and undamaged, including the box, packaging, and any standard accessories. In sales where a gift is given with the product, if the right of withdrawal is exercised, the gift must also be returned by the BUYER.
c. Within 10 (ten) days following the receipt of the cancellation notice by the SELLER, the product price will be refunded to the BUYER in the same manner as it was PAID. The SELLER is obligated to take back the goods within 20 days.
d. When returning the product to the SELLER, the original invoice presented to the BUYER upon delivery of the product must also be returned. The return section of the invoice to be returned with the product must be completed and signed by the BUYER.
e. If the value of the goods decreases or return becomes impossible due to a fault of the BUYER, the BUYER is obligated to compensate the SELLER for the damages in proportion to the fault.
f. If the amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount received under the campaign will be cancelled.
g. In all return transactions except those caused by errors on www.kaylagurme.com , the shipping fee is the responsibility of the BUYER, and shipments for which payment has not been made will not be accepted.

When returning the product to the SELLER, the original invoice presented to the BUYER upon delivery must also be returned. Failure to include the invoice with the product will result in the return being rejected, and the product will be returned to the BUYER via cash on delivery. The invoice returned with the product must be marked "return invoice" and signed by the BUYER.

Due to their nature, the right of withdrawal cannot be exercised for single-use consumables or products that may expire, or products prepared according to the buyer's requests or personal needs and which, by their nature, are unsuitable for return. The exercise of the right of withdrawal is subject to the condition that the product's packaging is unopened, undamaged, and the product has not been used or tested.